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Returns Policy

30-Day Money-Back Guarantee

All undamaged/unused products may be returned for a full refund for any reason within 30 days of the date of purchase. This option is in addition to your consumer rights to return defective products.

 

Once the returned item arrives back in Digital Bass Audio warehouse for inspection, the refund process will begin.

● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, the buyer is responsible for shipping costs
● For non-quality related warranty claims, Digital Bass Audio refunds the cost of purchasing the product itself

● Undamaged/Unused condition means an item that is returned without showing signs of wear and tear or any damage

● Serial number must still be in tact on the product

● Returns may be rejected if product does not meet the above requirements

 

(Returns may be rejected if product does not meet all of the above requirements)

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****Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed

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For returns please email us at info@digitalbassaudio.co.uk providing your Item serial number, original delivery address, order number and explaining your reason for return

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Headphones Floating

Faulty Products 

 

If you are contacting us about a faulty product we apologise for the inconvenience, please email us at info@digitalbassaudio.co.uk with the following details:

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  • Your order number or proof of purchase/receipt

  • Your phone number

  • A full photo/video of the defective item(s)

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This information will help our customer service representative to resolve the issue promptly when contacting you

 

Refunds

 

Once your goods are received, your refund will be processed. Please allow 5-7 days for the refund to reach your account.

The way your refund is processed depends on your original payment method:

 

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

 

We will refund any money received from you equivalent to the full cost of the item(s) not including delivery charges.

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